 |
 |
 |
 |
 |
 |
Listening
----------------------------------------------
|
Click to View |
Paraphrasing
A complete paraphrase is a restatement of the content, intent and tone of what another is saying.
Paraphrasing is an effective method to check the understanding of another.
A typical structure includes the following parts. Sequentially click on the following links.
The folloing two columns describe verbal and nonverbal sympathetic behaviors that create a supportive environment.
Upon completion of this module, you will be able to:
Click on the links to the left to explore "listening."
Listen with an open mind to reach a greater level of understanding, therefore "listen for understanding, rather than to make a judgement." Avoid prejudging until you have fully understood the intent and content of the message.
Use reinforcing comments. Let the speaker know that you understand what the speaker is saying and encourage the speaker to continue talking about this issue. For example, use comments such as I see, I get it, I understand, yes, and right.
…then evaluate or judge or critically analyze what was said. Keep in mind that people have biases.
Demonstrate interest by maintaining eye contact. Avoid scanning the room or focusing on objects or person other than the person with whom you're interacting. Maintain physical closeness (avoid large spaces between yourself and the other person), lean toward (not away) from the other person, and communicate your interest and agreement nonverbally, with your facial expressions, head nods, and eye movements.
|
|||||||||||
|
|||||||||||
|
|||||||||||
|
|
|
|
|||||||||
|
|||||||||||
|
|
|
|
|
|
||||||